What Information We Hold and Why
When you open an account, we collect the information you provide directly — your name, contact details, and the credentials you set. During transactions, payment-related data tied to JazzCash, Easypaisa, and Raast is processed to complete deposits and withdrawals; we do not store your full mobile
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wallet PIN or bank credentials on our servers. Device identifiers, browser type, and session data are logged automatically when you connect — this helps us secure your account and detect unusual access from unexpected locations. We may also collect interaction data such as which sections of
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the platform you visit, to improve how the lobby and cashier desk function for Pakistan accounts. All data handling is governed by applicable local law, and our practices apply only in regions where access is permitted. We do not sell your personal data to third parties.
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Retention periods vary by data type: account registration data is held for as long as your account remains active, while transaction records are kept for the period required under applicable law. You can request a copy of the data we hold on you at any time
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through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.